Membership Cancellation & Auto-Pay Policy
- Any auto-payment memberships must be canceled with at least 28 days’ notice before your next billing date.
- Cancellations must be submitted through the form above — this is the only required step.
- Auto-pay memberships offer a discount compared to pay-as-you-go options and require adherence to this cancellation policy
- Once a payment is processed, it is non-refundable.
- There are no cancellations or refunds for memberships or package-priced sessions.
- Missed/no-show classes or late cancellations (less than 24-hour notice) will result in forfeited sessions and a $20 cancellation fee.
Refund & Return Policy
- No refunds are issued for canceled memberships or package-priced sessions.
- Retail items may be exchanged only if defective or in original, resalable condition.
- No refunds on retail purchases.
Membership Freeze Policy
- Only 6-month and 12-month memberships are eligible for a freeze.
- Memberships can be frozen once per six-month period:
- 6-month memberships – One freeze allowed, up to 30 days.
- 12-month memberships – Two freezes allowed, up to 60 days total.
- Other membership types are not eligible for freezes